Blog

Here at Digishare, we’re continually looking to refine our tools and add new functionality, all with the aim of allowing you to do more, easier. Each month we’ll be sharing a short blog post talking about the changes we’ve made to Digishare in the past month, and what new features you can look forward to in the future.

Support Chat

Digishare has grown rapidly over the past few years, adding multiple features and flexibility to allow you to manage your product content in the most efficient way possible. With this growth in the tool, it’s vitally important that we increase the level of support to our clients at the same time.

Over the next few months, you will see several improvements to our support system. We’ll be incorporating a live text chat that you can access from any page in Digishare, allowing you to receive assistance while working on projects. During European work hours, our team will be available to answer any queries or fix any problems you may encounter. Outside of these hours, the chat will connect to our new ticketing system, allowing us to respond as quickly and efficiently to your query as possible.

Alongside this work, we will also be updating the Knowledge Bases and FAQs for your workspace to a new, easier-to-use system that includes a convenient search function.

Reporting Dashboard

This year will also see the rollout of our new Reporting Dashboard. This tool provides a new graphical interface to our reporting functionality, allowing you to easily visualise and provide feedback on system performance. Our clients will be able to view YoY page approval and publication statistics, including breakdowns by region and category.

Our aim is for this tool to continue developing and become more powerful over time, with future functionality including the ability to view Syndication Partner data, such as glance views.

Digital vs Physical. As a company called “Digishare”, we expect you’d be able to make a good guess about which side we belong to, right?

The truth is, there are always going to be physical aspects to the act of selling products, no matter how much we’re able to shift online or recreate virtually. Some things are inescapable, and others are more short-term. Practical fixes that are still waiting for a viable digital solution.

That’s why Digishare will always strive to understand your needs, and design systems and solutions to help solve your problems.

The example we’d like to share is that of a client who, despite fully embracing the digital organisation and delivery of their product information, was faced with a problem. They had scores of key partners providing their products to guests alongside a physical menu. With a constant refining and evolution of their product range, how could they easily ensure that these product menus were up to date and easily distributable?

That’s why Digishare has created a module in the platform that quickly and easily converts the desired product information into a custom menu and generates a print-quality PDF ready for distribution to partners or production.

A very focused addition to our services, certainly, but we feel it’s indicative of what we’re able to provide: considerate and effective solutions to get your information where it needs to be in the format you need it in.

Square peg. Round hole. What are you going to do?

It’s rare to find systems that interact with each other perfectly if they’re not explicitly designed to do so. XML feeds are an excellent example of this, especially if you are trying to get an internally-organised set of product features and attributes out to multiple partners, each of which has differing requirements. There are workarounds, brute force methods. Some nose holding, and some manual editing. It can be done, but it’s not always smooth or easy.

But what if you decide to sand the sharp edges of the peg? Or, even better, remake it anew? Sure, it will cost in time and resource in the short term, but could it be worthwhile for the ease of use in the long run? Is it an acceptable trade-off for the flexibility of not having to oversee each connection?

Congratulations! If you’ve made it through this slightly tortured analogy, it’s now time for a real-life example: one of our clients found themselves in this exact position when it came to managing their XML product data feeds. Their XMLs were workable but included a host of problems, some familiar and some impressively novel. Each feed needed work to be usable, but it was still a more efficient process than manual completion. Good enough, right?

Not necessarily. Our client realised that, for them, the most effective solution was to align their product feed with the requirements of their major partners. And, with our help, that’s what they’ve done.

This prioritisation is designed to bring a host of benefits. Product setup is improved in both time and accuracy, leading to a better customer experience. Enhanced content is optimised to convert more shoppers. All of this while freeing up the resource and oversight that was once needed to babysit unreliable XML feeds to the retailers.

Only you can know if such an investment is worthwhile for your brand. But perhaps it’s helpful to keep in mind that there’s always an alternative to the continual frustrations of making a square peg fit a round hole.

Here at Digishare, we’re continually looking to refine our tools and add new functionality, all with the aim of allowing you to do more, easier. Each month we’ll be sharing a short blog post talking about the changes we’ve made to Digishare in the past month, and what new features you can look forward to in the future.

Amazon NIS Form Auto-populator

We’ve never met anyone who regards New Item Setup forms as anything other than a pain in the bum.

They are the deadly combination of high volume, highly repetitive work, with a high reliance on the accuracy of the input. Add in the difficulty of automation when you have different requirements for every retail/distribution partner, and it’s no wonder that they are the most common pain point we have seen over the years.

That is why we are launching a new “Amazon NIS” option for the exports from Digishare. By selecting this option, our system will auto-generate a new Amazon NIS form and auto-populate it with the information we hold for your selected products. Less hassle for you, and fewer errors for your partners.

Our hope is that it will help diminish the task of completing NIS forms from scratch. We will also be working hard to increase our coverage of the data in the coming months, until we reach a point where Amazon NIS forms will no longer be the frustrating chore they once were.

Premium Content with loadbee

Creating content for just one location feels like a waste to us. We’re big believers in a consistent content strategy anyway, but imagine how much more efficient it could be to put that expensive premium content to use with all of your retail partners.

Well, we want to give you that option. With our unique connector to loadbee’s distribution system, we have just launched the ability to deploy Amazon-style premium content modules to retailers across Europe, allowing your investment in product content to go further. You will have the option to customise and optimise by destination as usual, and there will be some variance due to retailer requirements, but we’re pleased to offer you even more efficiency when it comes to content creation and distribution.

This is just a taster of the work we’re putting in to make Digishare work harder for you. We hope to see you soon for more development updates, and a peek at the upcoming Digishare 3.0!

Here at Digishare, we’re constantly looking to refine our tools and add new functionality, all with the aim of allowing you to do more, easier. Each month we’ll be sharing a short blog post talking about the changes we’ve made to Digishare in the past month, and what new features you can look forward to in the future.

KPI Integration

Metrics are important, both for measuring the impact of your work and ensuring you’re focusing your efforts on critical tasks and areas. But how can you ensure that your internal targets are being met, and all aspects of product launches are being achieved according to plan?

This is why we’ve recently launched the ability to integrate internal KPIs into Digishare’s reporting, allowing you to see if internal targets are being met for all of your global product launches. You can compare performance with targets at a glance, allowing you to manage resource and optimise your strategy. If you’re interested in adding this feature to your Digishare experience, or simply finding out more about it, please talk to your account manager or contact us at info@digishare.eu.

Bulk Upload / Bulk Export / Bulk Image Editor

More is always better.

OK, that doesn’t necessarily hold true for everything (cheese definitely reaches a point of diminishing returns after the first kilo). But when it comes to making changes to product info, being able to do many changes all at once is a good thing. That’s why in the coming months we’re looking to overhaul and improve our Bulk Import / Export tools to allow you to customise your content in faster and less complicated ways. Our aim is to provide you with a simple process to download, modify and submit changes across hundreds of products at once.

We don’t want to stop with text changes either. Almost all of us have been in a position where we’ve needed to change an image that appears on multiple products in multiple markets. In the coming months, we aim to give you the ability to do just that, quickly, easily and all within the Digishare tool.

 

This is just a taster of the work we’re putting in to make Digishare work harder for you. We hope to see you soon for more development updates, and a peek at the upcoming Digishare 3.0!

We’ve been working together in close partnership over the past few years, and we’ll be the first to admit it’s been an enormous success. That’s not just because we like each other a lot and laugh at each other’s jokes. No, it’s because, together, we’ve been able to create the first content system that allows you to plan, build and publish to Amazon and all other retailers. We named this system Digishare, and we’re incredibly proud of what we’ve been able to help our customers achieve so far. Now that the system is live, we’ll be focusing on how we can maximise the value for our customers, and achieve even greater things by working closer together.

From Jan 2020 EtailDetail and Techmarq will be merging under the new name of Digishare. We’ll be looking to enjoy (and pass on) the many benefits that come from joining forces.

– By combining EtailDetail’s Amazon expertise with Techmarq’s decade-long experience on syndication and publishing solutions, Digishare will be ideally placed to provide end-to-end content solutions and services for our customers.

– We put considerable thought into choosing the best name for our new company, only to realise it was right under our nose the entire time! The Digishare platform is the culmination of years of planning and hard work, and a symbol of everything we have achieved during our partnership. We’re rightly proud of it, so it made perfect sense to call the new company “Digishare“.

– In the past year, you may have noticed a jumble of EtailDetail, Techmarq, and Digishare logos covering our websites, publications, and business cards. We think you’ll agree that it’s a relief just to have the one logo again! The new Digishare brand will be less confusing to our customers, and our message will be clearer and stronger for it.

How Will This Impact Me?

In the short term, not at all! You may notice a new logo and website, and our email addresses may change (don’t worry, the old ones will still work just as well). But at its heart, you’ll continue to have the same faces providing the same excellent service you’ve come to expect from both companies, in a new and combined package.

By joining together, we’ll be able to do more, better, faster. We’ve got big plans for the future, and we’re excited for the day we get to share them with you.