Blog and Research Digest — Week 28, 2020

Every week, the Digishare team prepare a digest of the previous 7 days of online retail news. Along the way, we’ll pick the most interesting stories from the worlds of technology, social media, marketing and more, allowing you to see everything at a glance.

Retail News and Trends

17.2m Brits plan to switch to online shopping permanently
“69% of Brits don’t think the govt’s response to the crisis has been positive, driving risk-aversion towards physical retail”

Most shoppers will still steer clear of the high street and shop online post-Covid: study
“Most shoppers (67%) say they currently feel comfortable buying online – but only 29% feel comfortable being in store, a new study suggests.”

Consumer confidence edges up as lockdown eases
“According to GfK’s long running Consumer Confidence Barometer, the overall index rose by three points in the two week period to -27.”

Consumers want social distancing services, reveals research
“A large majority, 84%, of Americans, have used such services and 86% expect to have access once the pandemic is over, according to a press release.”

85,000 businesses launch online shops as B2C and B2B ecommerce surge in lockdown
“The lockdown has seen an unprecedented number of retailers go online – and it isn’t limited to B2C, the B2B sector has also gone digital studies show”

How are online and store sales are changing as we emerge from Covid-19 lockdown? Research findings from IMRG, BRC, ONS, Forrester and RetailX
“A new blog from the ONS suggests that shopping may never be the same again, while Forrester says the role of the store has changed, and RetailX figures support the finding that consumer habits are changing.”

India may require online shops to hand over site code
“It also wants to look for ‘explainable’ AI.”

Amazon has eliminated single-use plastic at its Indian fulfilment centers
“The company pledged to do so last year.”

Usage of voice has plateaued — for now
“Compared with past growth, 2020 survey data show flat-to-declining usage.”

WSJ: GoogleBot can add products to shopping carts
“Make sure to double check those abandoned cart metrics; they may be inflated.”

What to look at when considering a Digital Asset Management platform
“What do all DAMs do, and what are the points of differentiation between them?”