Blog and Research Digest — Week 10, 2021

Retail News and Trends

January retail sales reflect strong start for 2021
“Overall retail sales were up 5.3% and 7.4% compared to a year ago, according to U.S. Census Bureau data. Despite month-over-month declines in the last quarter of 2020, sales have grown year-over-year every month since June, according to Census data.”

Chancellor seeks support from G7 allies on new tax for online retailers
“The Sun and The Daily Telegraph reported the Chancellor has spoken with US Treasury Secretary Janet Yellen about the possible tax.”

Biden slams Amazon for anti-union action in Twitter video
“President Joe Biden has slammed Amazon for its union-busting tactics in a video posted on Twitter stating the choice to ‘join a union is up to the workers, full stop’.”

93% of the UK bought something on Amazon last year
“According to a new research from ecommerce specialist Pattern, just seven in 100 UK citizens avoided Amazon all together over the last year.”

Survey: Costco, Amazon, Apple are top in customer satisfaction
“A Verint Experience Index report found that Costco, Amazon and Apple rank highest in customer satisfaction out of the top 25 retailers, according to a Thursday press release.”

UK third most popular market globally for online cross-border shopping
“The UK is the third most shopped market for international online purchases, topped only by China and the US.”

Report: Most consumers abandon a brand after 3 bad experiences
“In the survey of 1,988 consumers, 44% of respondents said they would abandon a brand because they couldn’t find certain information, and 23% said they would ditch a brand for receiving conflicting information, per the report.”


How Amazon and Walmart’s head-to-head competition is changing retail
“The evolution of the two shows that being a retail giant means more than selling merchandise.”

5 key principles for a successful e-commerce user experience
“Develop for mobile… Mobile has accounted for half of the website traffic globally since 2017.”