Blog and Research Digest — Week 10, 2021
Retail News and Trends
January retail sales reflect strong start for 2021
https://www.retailcustomerexperience.com/news/january-retail-sales-reflect-strong-start-for-2021/
“Overall retail sales were up 5.3% and 7.4% compared to a year ago, according to U.S. Census Bureau data. Despite month-over-month declines in the last quarter of 2020, sales have grown year-over-year every month since June, according to Census data.”
Chancellor seeks support from G7 allies on new tax for online retailers
https://www.retailgazette.co.uk/blog/2021/03/chancellor-seeks-support-from-g7-allies-on-new-tax-for-online-retailers/
“The Sun and The Daily Telegraph reported the Chancellor has spoken with US Treasury Secretary Janet Yellen about the possible tax.”
Biden slams Amazon for anti-union action in Twitter video
https://www.chargedretail.co.uk/2021/03/01/biden-slams-amazon-for-anti-union-action-in-twitter-video/
“President Joe Biden has slammed Amazon for its union-busting tactics in a video posted on Twitter stating the choice to ‘join a union is up to the workers, full stop’.”
93% of the UK bought something on Amazon last year
https://www.chargedretail.co.uk/2021/02/26/93-of-the-uk-bought-something-on-amazon-last-year/
“According to a new research from ecommerce specialist Pattern, just seven in 100 UK citizens avoided Amazon all together over the last year.”
Survey: Costco, Amazon, Apple are top in customer satisfaction
https://www.retaildive.com/news/survey-costco-amazon-apple-are-top-in-customer-satisfaction/596209/
“A Verint Experience Index report found that Costco, Amazon and Apple rank highest in customer satisfaction out of the top 25 retailers, according to a Thursday press release.”
UK third most popular market globally for online cross-border shopping
https://internetretailing.net/international/uk-third-most-popular-market-globally-for-online-cross-border-shopping-22798
“The UK is the third most shopped market for international online purchases, topped only by China and the US.”
Report: Most consumers abandon a brand after 3 bad experiences
https://www.retaildive.com/news/report-most-consumers-abandon-a-brand-after-3-bad-experiences/596107/
“In the survey of 1,988 consumers, 44% of respondents said they would abandon a brand because they couldn’t find certain information, and 23% said they would ditch a brand for receiving conflicting information, per the report.”
Opinion
How Amazon and Walmart’s head-to-head competition is changing retail
https://www.retaildive.com/news/how-amazon-and-walmarts-head-to-head-competition-is-changing-retail/595762/
“The evolution of the two shows that being a retail giant means more than selling merchandise.”
5 key principles for a successful e-commerce user experience
https://www.retailcustomerexperience.com/blogs/5-key-principles-for-a-successful-e-commerce-user-experience/
“Develop for mobile… Mobile has accounted for half of the website traffic globally since 2017.”